Privacy Policy

1. Information We Collect

To provide seamless and secure Services, we may collect the following categories of information during user registration or app use:

• Basic Information: Your name, mobile number, email address, gender, and date of birth
• Location Data: GPS data for ride tracking and pickup/drop-off functionality
• User Profile Information: Occupation, preferences, addresses (home/work)
• Payment Details: Credit/debit card or bank account details for transactions
• Identity Verification: For driver-partners, we may collect government ID documents (e.g., Aadhaar, PAN, driving license), vehicle details, and emergency contacts

We also collect Usage Information such as device data, browser info, IP address, time spent, app interactions, and referring URLs. This helps us analyze user behavior and improve our Services.

Any publicly available or legally mandated information (e.g., under the Right to Information Act) is not considered sensitive personal data.

2. Purpose of Collection and Usage

We use Your information to:

• Provide and improve Our Services, app performance, and customer experience
• Facilitate secure payments and ride tracking
• Enable in-app communications between riders and drivers
• Inform You about updates, promotions, and new features
• Analyze trends, usage, and service performance metrics
• Develop new services such as 4W premium EV rides and future autonomous fleet offerings

Your consent enables us to store and process data, including audio/video (for safety or AI processing), in compliance with applicable laws.

3. Information Sharing and Disclosure

We do not sell Your personal data to any third parties. However, Your data may be shared:

• With authorized third-party partners for payment processing, customer service, logistics, or technology services
• With regulatory or legal authorities as required by applicable law or investigation
• Within our corporate group (parent, affiliates, subsidiaries) for service delivery
• During business transfers such as mergers, acquisitions, or financing, under proper confidentiality terms

All external parties are contractually obligated to maintain confidentiality and follow reasonable security practices.

4. Security of Your Information

We implement industry-standard security measures including:

• Data encryption (in transit and at rest)
• Secure server infrastructure with firewall and access controls
• Internal reviews of data handling and storage
• Secure authentication and transaction systems

However, internet-based data transmission cannot be guaranteed 100% secure. While we strive to protect Your data, You agree that We are not liable for unauthorized access beyond Our control.

5. User Rights & Opt-Out

You may:

• Review, update, or delete Your personal information via the app settings or by contacting us
• Opt out of marketing emails by using the “unsubscribe” link or contacting support
• Withdraw consent by discontinuing the use of our app and services

6. Grievance Redressal

If You have any concerns or complaints about data handling, please contact:

We will respond within 15 business days of receipt.

7. Updates to Privacy Policy

Volzo reserves the right to amend this Privacy Policy from time to time to reflect changes in law, technology, or Services. We will notify You of significant changes through the Mobile App, Website, or email.

We encourage You to periodically review this Policy to stay informed.